top of page
Divine Healing Website (2).jpg

Privacy Policy 

Effective Date: 03.04.2026

​

This Privacy Policy explains how I, Louise Frances Reid, collect, use, and protect your personal information when you visit www.divinehealinguk.co.uk, book a session, enroll in a course, or interact with my services.

​

1. Who I Am

​

Name: Louise Frances Reid
Role: Spiritual Medium, Reiki Practitioner and Meditation Teacher
Email: louise@divinehealinguk.co.uk
Phone: 07854 926 034

​

I am committed to protecting your privacy and handling your data responsibly in compliance with the UK GDPR and the Data Protection Act 2018.

​

I am the Data Controller for your personal information.

​

2. What Information I Collect

​

When you use my website, contact me, book a session, or enroll in a course, I may collect:

  • Full name

  • Email address

  • Phone number

  • Location (if provided)

  • Date and time of session or course booking

  • Payment method (via bank transfer) — I do not store bank details

  • Messages or comments submitted through contact or booking forms (including treatment forms that provide medical conditions and medication to keep clients safe in reiki or meditation sessions)

  • Technical data such as IP address, browser type, and website usage statistics (via cookies)

​

For Children’s Courses

Where a course is designed for or attended by a child (under the age of 18), I will also collect and store legal guardian details, which may include:

  • Name of parent or legal guardian

  • Email address

  • Phone number

  • Confirmation of parental or legal responsibility

  • Consent for the child’s participation

 

This information is collected solely for safeguarding, communication, and administrative purposes.

 

3. How I Use Your Information

 

Your personal data is used solely for:

  • Scheduling, confirming, and managing sessions or course bookings

  • Communicating with you (or, where applicable, a child’s legal guardian) about sessions or courses

  • Responding to enquiries

  • Maintaining records as required by my insurance provider (kept securely for up to 7 years)

  • Safeguarding and consent management for children’s courses

  • Complying with legal or regulatory obligations

  • ​

I do not sell, rent, or share your personal information with third parties unless legally required or you provide explicit consent.

​

4. Lawful Bases for Processing Your Personal Data

​

I process personal data under the following lawful bases as defined by the UK GDPR:

​

a. Contract

Processing is necessary to provide the services or courses requested, including scheduling, communication, and service delivery.

​

b. Legal Obligation

Certain information is retained to meet insurance, safeguarding, and financial record‑keeping requirements.

​

c. Consent

Consent is relied upon where required, including:

  • Optional communications (such as newsletters)

  • Participation of children in courses, provided by a parent or legal guardian

​

Consent may be withdrawn at any time.

​

d. Legitimate Interests

I may process data to respond to enquiries, maintain website security, improve services, administer courses, and ensure safeguarding. These interests are carefully balanced against individual rights.

​

5. Data Storage and Security

Personal data is stored securely using:

  • Password‑protected digital files

  • Encrypted devices

  • Locked physical storage for any paper records

 

Access is restricted to me alone and only for the purposes outlined in this policy.

​

6. Your Data Rights (Under UK GDPR)

 

You have the right to:

  • Access the personal data I hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of personal data (subject to legal or safeguarding obligations)

  • Restrict or object to processing

  • Withdraw consent at any time

​

Parents or legal guardians may exercise these rights on behalf of a child.

To exercise your rights, contact: louise@divinehealinguk.co.uk

​

Right to Complain

​

If you are dissatisfied with how your data is handled, you may complain to:

​

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

​

7. Third‑Party Services

​

This website may link to or integrate with third‑party services such as:

  • Instagram or facebook

  • Booking or scheduling systems

  • Website hosting or analytics providers

  • ​

Each operates under its own privacy policy. I encourage you to review them independently.

​

8. Cookies and Website Analytics

​

This website uses:

  • Essential cookies – required for security and core functionality

  • Non‑essential cookies (e.g. analytics) – used only with your consent

​

A cookie banner allows you to accept, reject, or manage non‑essential cookies at any time.

​

9. Automated Decision‑Making & Profiling

​

I do not use automated decision‑making or profiling.
All bookings, course enrolments, and service decisions are handled manually.

​

10. International Data Transfers

 

Some service providers (such as hosting, analytics, or social media platforms) may process data outside the UK. Where this occurs, appropriate safeguards are in place in line with UK data protection law.

​

11. Children’s Privacy

 

Children’s personal data is processed only where necessary for participation in a course and only with the knowledge and consent of a parent or legal guardian. Data relating to children is handled with particular care and stored securely.

 

Thank you for taking the time to read this Privacy Policy

bottom of page